Elon Musk says every company should maximize the 'curve of customer happiness'

Elon Musk says every company should maximize the 'curve of customer happiness' — here's what that means (TSLA)

* Elon Musk has some business advice for other companies: "Maximize the area under the curve of customer happiness." * The Tesla CEO said that is the goal of his company, and other businesses should aim to do the same thing. * The hill-shaped curve shows that with more options, like Tesla's option to "subscribe" to its self-driving capabilities, customers have more ways to be satisfied. * Visit Business Insider's homepage for more stories. Tesla's goal is to "maximize the area under the curve of customer happiness," CEO Elon Musk said in an earnings call on Wednesday. He advised that it's "the kind of thing that all companies should try to do." Musk said Tesla will offer its self-driving capabilities as a subscription service — in addition to the traditional, permanent option — for customers who didn't purchase it outright when they bought or leased their vehicles. By giving customers additional choices, Musk said he is expanding its curve of customer happiness. This curve is a hill-shaped line, with its peak being the height of customer happiness. Leading up to the peak are customers wishing for more choices, and leading down from the peak are customers overwhelmed with too many options. As customers have different needs and wants, the philosophy behind the curve is that by maximizing the area under that curve, there is more room for customers to find satisfaction with a company or product. "It's what results in long-term value creation," Musk said. "Our goal is always really to do the best thing for the customers." Join the conversation about this story »
https://bit.ly/2VSv8FQ

'Is Twitch on Roku?': No, not anymore — here's how to watch Twitch on your TV without using Roku

* There's no official Twitch app for Roku devices anymore, although there used to be one. * If you still have the old Twitch app installed, there's a chance it'll still work, but it's unlikely. * If you'd like to watch Twitch on your TV, you're better off using another device like an Amazon Fire TV Stick or Chromecast. * Visit Business Insider's Tech Reference library for more stories. Twitch's acquisition by Amazon opened the door to some cool features, like Twitch Prime. However, the acquisition also means that now there's no way to watch Twitch on a Roku device — after all, Roku is one of Amazon's competitors. Twitch used to offer a fully featured app for Roku devices. If you try to download that app now, however, you'll be shown a message saying that the app has been shut down. If you already had the app downloaded when it was shut down, it's likely that you can't use it anymore. And even if you can, there's going t...

How to send your location on Snapchat to your friends through the app's Snap Map feature

* You can send your location on Snapchat to a single friend or to several users in a group. * To send a location on Snapchat, you'll need to visit your friendship history with a user and locate the "Send My Location" feature. * Once you send a location on Snapchat to a friend, they can tap it and zoom in to see where you are. * Visit Business Insider's Tech Reference library for more stories. Whether you want to share the location of your favorite restaurant or the address of your new apartment, you can easily send your location on Snapchat to your friends. You can do this using the Snap Map and will even be prompted to select who you want to share you location with the first time you use the app feature. You can choose to share your location with your mutual friends, a list of friends with exceptions, or a small group of selected friends. To send your location directly to a mutual Snapchat friend, you must visit your chat history through your friends li...

Apple has backed down in its latest developer fight, apologizing to WordPress after it pressured the website-builder to add in-app payments

* Apple has apologized after it tried to force WordPress to add in-app payment options to a free app. * WordPress' founder said on Friday that Apple was refusing to allow any updates to the WordPress iOS app until the website builder added in-app purchases, from which Apple takes a 15-30% commission. * Apple is in a fierce fight with developers including "Fortnite" maker Epic Games and Spotify over its rules on in-app purchases. * Visit Business Insider's homepage for more stories. Apple has backed down in its latest skirmish with a developer over its App Store rules. The tech giant on Sunday issued a rare apology to WordPress after it pressured the website builder to add payment options to its free iOS app, or else be blocked from updating. "We believe the issue with the WordPress app has been resolved," an Apple spokesman told The Verge. "Since the developer removed the display of their service payment options from the app, it is now a free st...

Real IT Center